TERMS AND CONDITIONS FOR TMR CHARTER FLIGHTS AND VACATION PACKAGES.

Whereas Vacances Tours Mont-Royal is hereby designated as “TMR”.
The purchase of these "air only" segments or vacation package constitutes a contractual agreement and implies your acceptance of the terms and conditions listed below. Therefore, please make sure you have carefully read and understood these Terms and Conditions before making your reservations.

1. New reservation
   Customers must settle the total of all sums due at the time of booking by means of a credit card. Reservations do not include insurance charges or travel agency services charges which may apply. TMR strongly recommends that you purchase travel insurance.

2. Prices
   Unless otherwise indicated, prices are quoted in Canadian dollars ($ CA), are valid at the time of the reservation, and are subject to change without notice. Prices may change according to an increase in tax or fee governed by a public authority and if services include air transport and that fuel surcharges apply. TMR reserves the right to increase or decrease published prices according to currency exchange rates. Prices fluctuate based on departure dates and days. Our website is continuously updated in order to offer competitive prices. Total cost includes GST and QST and tourist card where applicable. Total cost does not include contribution to the Compensation Fund governed by the Office de la protection du consommateur (3.50$ per 1,000$ of services purchased).

3. Electronic ticketing
   TMR uses electronic ticketing for all its destinations and in cooperation with all partner air carriers, or as otherwise noted on the ticket. Electronic tickets are available immediately following the receipt of full payment on the reservation. Tickets may be printed directly from our website or picked up at a travel agency of your choice or either mailed to you for a fee of 25$. Customers are responsible for verifying the accuracy of the information appearing on airline tickets, vouchers or any other travel document against the reserved services. Electronic travel documents constitute a proof of reservation and must be presented at time of check-in at the various reserved services.

4. Validity of tickets
   Tickets are made out in the name of the passengers and are not transferable. Tickets are valid only on the dates and flights indicated. Customers are not allowed to make any change to their original reservation. Unused ticket portions may not be used for travel on other flights and are not subject to refund at any time.

1. Cancellation fees
   Unless otherwise indicated in these Terms and Conditions, the following charges will apply in the event of any cancellation:

   • (46) days or more prior to departure date:
     $300 per person;
   • (45) to (22) days prior to departure date
     cost per person, including taxes and service charges:
     50% of the total cost per person, including taxes and service charges
   • (21) days or less prior to departure date:
     100% of the total cost per person, including taxes and service charges ;
   • Minimum fee of 25$ per credit card will be charged for cancellation of the reservation from the customer's part or any payment changes for that credit card.
   • No refunds will be made by TMR for services either cancelled or unused subsequent to departure. Insurance premiums are non-refundable, in whole or in part, whether cancelled before or after the departure date.
   • The day of departure is excluded when calculating cancellation or change fees. All cancellation fees must be calculated on the total amount of the products and services purchased.

2. Change fees
   Any modification other than a change of name is subject to an administrative fee, depending on the change requested and if this modification is done more than 21 days before departure. Any modification requested less than 21 days before departure will be considered as a cancellation of the reserved services and is subject to a penalty equivalent to the total cost of reserved package.

3. Change in occupancy
   In the event of cancellation by one or more customers sharing the same accommodation, the rate charged to the remaining customer(s) will be upgraded accordingly. Customers having cancelled are responsible for the cancellation or change penalties applicable.

4. Change of accommodation at destination
   Administrative fees of 50 $ per person apply for any hotel change at destination, which fees are payable to the TMR representative on site. Customers will assume any penalty fees imposed by the hotel originally booked. Customers are also responsible for any surcharge applicable in booking a different hotel.

5. Change of accommodation at destination
   TMR shall not be liable for failure in the performance of any of its obligations, including without limitation, for any loss or damage resulting from any delay, cancellation, adverse weather conditions, loss of personal belongings, illness, bodily injury, accident, death, deterioration of Travel Services, inconvenience, loss of enjoyment, disappointment or frustration, either mental or physical, due to:

   • An Act of God or Force Majeure or third party wrongdoing;
   • A war, revolution, insurrection, riot, blockage, terrorism or act of terrorism, or any other unlawful act against public order or authority;
   • Fire, flood, explosion, earthquake, epidemics, quarantine, storm, lightning, hurricane, tropical storm, tornado or tropical storm;
   • Accident to or failure of an aircraft or equipment used in connection therewith, loss of or hijacking of an aircraft, or any shortage of or inability to provide labor, fuel or facilities;
   • Any strike, lock-out, labor dispute or other industrial disturbance whether involving TMR’s employees, the employees of its service providers or others upon whom TMR relies;
   • Any government order, regulation, action or inaction or any failure to obtain the approval of a government authority having jurisdiction in the circumstances as may be required to the conduct of operations hereunder or any government or legal restraint upon such operation;
   • Others upon whom TMR relies for the performance of the whole or any part of any Travel Services hereunder;
   • Any other causes beyond the reasonable control of TMR and any other event not reasonably to be foreseen, anticipated or predicted, whether actual, threatened or reported, which may interfere with the operations of TMR or of its service providers.

1. Changes
   Flights offered by TMR are conducted in accordance with the conditions governing Advance Booking Charter (ABC) and Inclusive Tour Charter (ITC) flights, and are pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Because the regulations governing charter flights differ from those applying to regularly scheduled flights, consolidations and changes in the published schedule, type of aircraft, days of operation, air carrier providing the air transportation service and flight itineraries may be more frequent and can occur without prior notice .

2. Schedule check and reconfirmation
   Flight schedules are subject to change without notice. All customers having purchased a flight with TMR must check the flight schedule with the airline company and/or a TMR representative during the 24-hour period immediately preceding either the departure or the return date. Customers must reconfirm their return flight in the 24 to 72 hours prior to the scheduled take-off time.

3. Airport check-in
   Passengers are required to arrive at the airport check-in counter at least three (3) hours prior to departure. Failing to do so could result in their reservation being cancelled and their seats to be assigned to other customers, with no right of recourse.

4. Seat assignment
   Unless already pre-assigned, aircraft seating is conducted by the staff at the airline check-in counter. Please contact the air carrier indicated on your ticket for seat selection options.

5. Baggage
   In general, passengers are entitled to a maximum of up to two (2) pieces of checked baggage, not exceeding a total of 20 kg per passenger. Transport Canada regulations require air carriers to limit carry-on luggage to one (1) piece per person, not exceeding the following dimensions and weight: 23 x 40 x 51 centimetres (9 x 16 x 20 inches), for a maximum of 10 kg. Furthermore, Transport Canada restricts certain articles and/or items on board the aircraft. TMR cannot be held responsible for any inconvenience resulting from the air carrier’s or airport authorities’ refusal to accept certain articles and/or items on board the aircraft. Any excess baggage (if allowed) must be paid directly to the air carrier by the passenger as per the excess baggage rates of the carrier. Handling of baggage is entirely at the passenger’s risk. TMR cannot be held responsible for the loss, theft or damage occurred to their baggage or their contents or for any delay in their delivery. In addition, the air carrier’s ticket includes some limitations to their responsibility regarding the handling of baggage. We strongly recommend that you purchase baggage insurance.

6. Flight delays
   TMR cannot be held responsible for any loss or damage resulting from any flight delay, whatsoever the reason. TMR also declines any responsibility for any loss of profit or damage resulting for any cancellation, change of schedule or of itinerary or for any other reason. TMR does not control the manner with which the air carrier takes you in charge under such circumstances. Some itineraries include a change of aircraft. TMR has not control whatsoever upon the air carrier who can modify their schedule when affected by unexpected circumstances. TMR cannot be held responsible for any damage or additional expense resulting from a missed connecting flight for any reason whatsoever. Under such circumstances, please contact the air carrier.

7. Flight only
   The flights offered are for vacationers and not for business travel. People who make reservations on our chartered flight for a business trip must be aware that chartered flights have many restrictions regarding length of stay, date of reservation and changes permitted. TMR is not responsible in case of any profit loss or any damage caused by the cancellation, change or schedule or itinerary of a chartered flight. Passengers opting for a flight only are required to provide our local representative or the air carrier with a telephone number where they can be reached while at destination in case any changes or cancellations arise.

8. Other applicable conditions
   Air transportation is subject to all applicable government regulations and is governed by the Warsaw Convention and the Conditions of Contract appearing on the airline ticket. It is of the passenger’s responsibility to allow sufficient time between connecting flights when needed. The schedules of air carriers are not subject to any guaranty as they can be modified or affected by various circumstances. Passengers assume full responsibility related to the reservation of a connecting flight in the event of a change to the original schedule. TMR is not liable for any damage or expense related to a missed connecting flight.

1. Room allocation
   Hoteliers are solely responsible for room allocation, in accordance with the category reserved by customers. Should customers choose to alter their room category upon arrival at destination (upon availability), they must make their own arrangements with the hotelier and assume all additional fees levied by them. Special requests concerning room amenities and location can be transmitted to the hotelier. These requests do not constitute on any account a confirmation.

2. Check-in and check-out conditions
   Customers hereby recognize and accept that hoteliers, in accordance with international standards, request that occupants check in between noon and 3 pm and check out by noon on the scheduled day of departure or by noon on the day immediately preceding a late night departure. The hotel will advise the customer of the check-out time when he/she checks in at the hotel. Whenever meals and/or drinks are included in the package holiday, customers are eligible for meal and drink services from the time they check in to the time they check out.

3. Hotel oversale
   In the event establishment described herein is unable to honour a reservation because of an overbooking situation, TMR’s only responsibility is to relocate customers in another hotel of the same category or superior without compensation of any kind. TMR cannot be held responsible for any trouble or inconvenience resulting from such an overbooking.

1. Incapacitated travelers
   TMR does not provide any particular assistance to travelers suffering from mental or physical disability. Most hotels are not equipped with facilities required for disabled persons therefore travel packages as offered on this website are not recommended for such travelers. TMR reserves the right to refuse any traveler who may not be able to complete the trip or may present a danger to himself or to other travelers. For reasons stated above, any traveler presenting physical or mental disability which requires particular attention or treatment must advise TMR in writing at the time of the reservation. TMR must be provided with a declaration signed by the traveler’s physician to the effect that the traveler is able to undertake such a trip and that he/she is in a position to move around with assistance.

2. Children
   Most air carriers allow infants under 2 years of age to fly free of charge providing they are do not occupy a seat on the aircraft. Infant must be under 2 years of age during whole duration of stay. The reservation must be done at the same time as the adults’. There is no meal included for infants not occupying a seat. Children over 2 and under 12 years old can benefit from a child rate if accompanied by 2 paying adults. The number of children rates can be restricted by the airline or by the hotel. A proof of age can be requested at all times.

3. Minors
   It is important to enquire with the air carrier and the visited country as to procedures regarding the transport of unaccompanied minors or minors accompanied by a single parent. A notarised letter signed by the other parent, authorising the accompanying parent to travel alone with the minor, might be required at time of boarding by some air carriers, depending on the country visited. TMR cannot be held responsible for passengers who are denied boarding due to a non compliance of the air carrier’s requirements.

1. At destination
   BTMR is confident that we offer the best service to our customers. However improbable that a misunderstanding may occur, should something disrupt your vacation, we will do everything possible to quickly resolve the situation to your satisfaction. Any conflict must IMMEDIATELY be brought to the attention of our local representative and to the hotel management in order to be resolved on the spot. A dispute that is not reported to the above mentioned authorities during time of stay would only delay its resolution and would lessen its importance.

2. Upon your return
   In the event that a situation cannot be solved at destination, any claim, comments or suggestions must be notified in writing to TMR within 14 days following your return in order to allow for proper claim processing with the concerned parties.

3. Unused services
   No refund will be issued for unused travel services or any portion thereof, nor is the price or value of unused services exchangeable for alternative arrangements. Any program or service discarded due to weather conditions or events beyond the control of the wholesaler will be not be reimbursed.

1. Required travel documents
   A valid passport is required for most destinations. Customers are required to obtain, at their own expense, any document required by the competent government authorities of the visited country. Canadian citizens must hold a valid proof of citizenship (birth certificate or citizenship card or notarised letter of authorisation for children under 18 years of age traveling with only one of their parents) for destinations where a passport and/or visa are not required. Customers must enquire as to which travel documents are required to enter the visited country and must obtain these documents before departure. Travelers who fail to comply with these requirements may be denied boarding by the air carrier and will not be issued any refund.

2. Services at destination
   Each destination is characterised by certain elements which could not be suitable for everyone: weather, food, customs, etc. Sun destinations are located in countries where, in general, the lifestyle, practices and norms may vary from those to which you are familiar. The same statement can be applied to standards in public services, amenities, lodging and restaurants services. Therefore, a certain level of adaptation may be required on your part. By the same token, it is possible that certain services such as electricity, running water and hot water supplies may be temporarily suspended due to the economical situation of the country. TMR will not accept responsibility for any loss or damage resulting from the above mentioned possibilities. Travelers are required to gather all necessary information about the destination of their choice before proceeding with the reservation and therefore assume all responsibility related to their decision. The choice of excursions, sports and services to which customers participates while at destination are also of the responsibility of the customer, including any risks involved in the practice of these excursions, sports or services.

3. Health information
   Customers must enquire as to which medical precautions (vaccines, etc.) should be taken before their departure.

4. Insurance
   We strongly recommend that you purchase travel insurance.